Beatrice Livesey Fine Art
Delivery & Returns
UK Delivery
Postage of artwork within the UK is free of charge.
Artwork will normally be delivered within 14 days of purchase.
All parcels are sent using a tracked delivery service. If you require tracking information or have any questions about your delivery, please contact Beatrice.
International Delivery
If you would like artwork delivered outside the UK, please contact Beatrice before purchasing for a postage quote.
Customers purchasing artwork for delivery outside the UK are responsible for the cost of postage, as well as any import taxes, customs duties or additional postage charges incurred in the destination country.
Beatrice will not be responsible for any import taxes or additional postage charges incurred in the destination country.
Collection
Collection is available as an alternative to delivery.
If you would prefer to collect your artwork, please contact Beatrice before purchasing to arrange collection.
Returns & Refunds
Non-Commissioned Artwork
If you purchase an original, non-commissioned painting through the website and wish to return it, you must contact Beatrice and return the artwork within 14 days of receiving it.
The artwork must be returned in its original condition and securely packaged in its original packaging.
Please contact Beatrice before returning any artwork so that the return can be arranged.
Artwork Damaged in Transit
If your artwork arrives damaged, please contact Beatrice immediately and provide photographs showing the damage to the artwork and, where possible, the packaging.
Beatrice will work with you to resolve the issue.
If a non-commissioned painting has been damaged during transit, please contact Beatrice before returning it. Arrangements will then be made for the artwork to be returned and the matter resolved.
Commissioned Artwork
Commissioned paintings are bespoke artworks created specifically for the customer and are not eligible for return or refund, except where the artwork has been damaged during transit.
A 50% non-refundable deposit is required before work on a commission begins.
The remaining 50% balance must be paid in full before the completed artwork is taken to the courier.
The 50% deposit is non-refundable if the customer cancels the commission, subject to any rights they may have under applicable law.
If a commissioned painting is damaged during transit, please contact Beatrice immediately and provide photographs of the damage.
Arrangements can then be made for the artwork to be returned to Beatrice so that it can be assessed and, where possible, retouched or repaired.
Return Postage
For UK returns, please contact Beatrice before returning any artwork to discuss the return postage arrangements.
For international returns, the customer is responsible for return postage and any applicable taxes, duties or charges, except where applicable law provides otherwise.
Refunds
Where a refund is due, it will be made to the original payment method used to make the purchase.
Refunds will be issued within 14 days of the returned artwork being received or the relevant return being agreed, as applicable.
Contact
If you have any questions about delivery, collection, returns or an artwork that has arrived damaged, please contact:
Beatrice Livesey
Email: Liveseybebe@gmail.com
Telephone: 07539733798